Ntguilty - Be unapologetically you. Be Ntguilty. - FAQ

FAQ

HOW TO MAKE A PURCHASE?

Browse through all our collections. We recommend using filters that will allow you to find what you are looking faster, i.e. the type of clothes, size and color. After adding your favorite product, select the currency, color and size and add the product to the basket. To place an order, click on the cart and select the option CHEKOUT, you will be transferred to the payment page where you can complete your transaction. After payment is received we will start preparing your order.

We advise you not to delay your payment, as popular items are selling fast , even if they are already in your  basket. The order number with the confirmation will be sent to the e-mail address provided. We will notify you when the package leaves our warehouse and is on its way to you. If you have any questions, just contact us at contact@ntguilty.com

ACCIDENTALLY, I HAVE PLACED THE SAME ORDER TWICE. WHAT SHOULD I DO IN THIS SITUATION?

Please contact@ntguilty.com and ask to cancel one of your orders. Be sure to include the order number to be canceled ,your last name and email address.

I ORDERED AN ITEM BUT I DIDN’T GET ANY NOTIFICATION, WHY?

If the order was made correctly, you should receive an e-mail from us with a confirmation and order number. If you did not receive such an e-mail, please contact us at contact@ntguilty.com

CAN YOU PLACE AN ORDER WITHOUT BEING REGISTERED?

Yes, you can. However, we encourage you to create an account, it will be easier to shop and track purchases.

HOW CAN I CHECK MY ORDER STATUS?

When your order leaves our warehouse, we’ll send you an email with information, you can also track your order status by logging into your account.

WHO PAYS FOR THE SHIPMENT WHEN RETURNING THE PURCHASED GOODS?

The customer covers the cost of returning the products.

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